Troubleshooting tips

Problem description Solution
Error in processing the images by VIP. One of the following messages is displayed:
  • Cannot get file_path\file_name file info. Invalid file format.
  • Cannot load the image file J2K support is locked.
The input file format is not supported. Review files that are included in your process and make appropriate changes.
Poor image optimization results. Check applied filter profile settings.
When processing PDF, PS or EPS documents, output files have lower color resolution than input files; for example, black-and-white or gray except true color. PDF, PS and EPS files are opened with the color resolution defined in the advanced settings for these formats. If the specified color resolution is lower than in the input files, then color resolution will be lower in the output files as well. Adjust color resolution for input files according to your needs.