Troubleshooting tips

Problem Description Solution
When you are downloading files from a subdirectory; for example, Mysite/Sub1, the files are not captured by the component. Probably, the SFTP site requires an absolute path to be included in the remote path for files downloading and the /Sub1 section of the Site URL is prefixed with a dot (’.’, a current directory symbol). Turn the Prefix path with dot option OFF and use an additional slash in the Site URL; for example, Mysite//Sub1.
The process hangs after processing several sites. Probably the maximum downloads amount has been exceeded. Make sure that additional settings for extending the number of downloads as described in Section 1 of Restrictions and Limitations are set.