Troubleshooting

Problem Description Resolution
The Document tab in the Output Manager Route component is blank. To populate the tab, go to the Output Manager AutoStore source on the Output Manager server. On the AutoStore tab, select drop-down All Capabilities or Edit >…< the default value to include the Document properties you want to see within Output Manager Route component.
My destination keeps becoming disabled and documents fail to process when I submit XPS, HTML, HTM, DOCX, XLSX, PPTX file types using the Page Range setting. When using Page Ranges with these document types, create a Transformation rule for converting Office File Types to PDF format. After converting a file to a PDF, Output Manager can process the Page Range setting.