Occasionally you may encounter a situation with the OpenForms 360 components where they may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.
|The following error message is displayed at any time during the installation: Error registering OpenFormsCapture.dll or Error registering OpenFormsRoute.dll.||The installation of .NET Framework 3.0 failed.||
|During the configuration of the OpenForms 360 server the SQL Server databases are not listed in the Select or enter the database name field of OpenForms 360 Server Configurator.||
Turn OFF the Firewall and see if the SQL Server databases are listed if it is a local server. If the Firewall is turned off and the databases are still not listed, complete the following:
Note: This fix is given only with an assumption that the SQL Server was installed properly without any errors and the server is listed in your domain.
|The Windows group browser displays groups only from group scope - Domain Local and Group Type - Security while the other groups are not listed.||The Windows group filters all other groups besides group scope - Domain Local and Group Type – Security.||There is no fix for this instance. This is by design.|
|An error message appears as you attempt to save a configuration in OpenForms 360 Server Configurator and a red exclamation mark is on either one of the Web Service text fields.||
The URL for Kerberos authentication and the URL for a user name and password authentication cannot be the same. The URL for Kerberos should start with net.tcp. The URL for user name and password should be https.
Note: Changes made in the Validators list do not require restarting the service.
The following error message appears as you attempt to save a configuration in OpenForms 360 Server Configurator: There are input errors on the form. The configuration has not been saved
|You have not populated all required fields.||Locate the red exclamations mark and enter the related data.|
|The connection between the AutoStore service, OpenForms 360 Professional or OpenForms 360 Validation fails after some changes were made in OpenForms 360 server Configurator.||Changes made in the Server tab of OpenForms 360 Server Configurator were either not saved or after making the changes the OpenForms 360 server service was not restarted in order to implement the changes.||
Perform the following:
|When adding a user or group to the Validators list in the OpenForms 360 Server Configurator window, only users are listed but not groups.||The group check box is not selected in the Object types.||When you are selecting a user, click Object types and select the group check box. All groups should be listed along with the users.|
|The OpenForms 360 Server service cannot be started.||
The OpenForms 360 Server configuration file has not been saved at install_Directory\OpenForms 360 Server\.
The connection to the database server was lost.
|Check that the OpenForms 360 Server config file is saved at install_directory\OpenForms 360 Server\. Also check that the database server is running, and the database can be connected. Check the Event Viewer for any errors.|
|The following error is displayed after you click: System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.||The OpenForms 360 Server service is not running.||
Perform the following steps:
|The shortcut menu does not appear after you right-click a field.||The connection to the database has been lost or the database is not properly attached.||Reconnect to the database.|
|When you save the OpenForms 360 Server configuration, the following error message is displayed: Start Index cannot be larger than length of string. Parameter name: startIndex||You connected to the server but did not connect to the database.||Click the browse button next to the Connection String field and select the server name from the Server Name list box. Then select the database from the Select or enter a database name list box.|
|The link in the Connection String field is as follows: Data Source=machine_name\ART;Integrated Security=True||You are connecting to the Master database by default, because the database is not attached.||After you connect to the SQL Server, attach the database and make sure that the Connection String field displays the database name so that Initial Catalog displays Data Source=machine_name\ART;Initial Catalog=OpenFormsDB;Integrated Security=True”.|
|When connecting to OpenForms 360 Server through OpenForms 360 Validation or OpenForms
360 Professional, you get the following
The socket connection was aborted. This could be caused by an error processing your message or a receive timeout being exceeded by the remote host, or an underlying network resource issue. Local socket timeout was '00:00:59.3906250'. An existing connection was forcibly closed by the remote host
|The OpenForms 360 Server service is not running.||Start the OpenForms 360 Server service.|
|When connecting to the OpenForms 360 Server through OpenForms 360 Validation and you get the following error message: Access Denied||The reason for the message is one of the following:
||Perform one of the following corrections:
|You have successfully connected to the OpenForms 360 Server through OpenForms 360 Validation but cannot view any files under Batch list.||One of the following could be the cause:
||Make sure the desired Sitemap project is added to the currently logged-in user.|