Troubleshooting tips

Occasionally you may encounter a situation with the OpenForms 360 components where they may not function properly. Refer to the information in this chapter to help you resolve the situation before calling Technical Support.

Tip: Meeting all hardware and software requirements can help you avoid problems.
Problem Possible Cause Solution
SITEMAP files are sometimes not listed in the Open browsing window. A file type other than the Pro files or the All files type is selected in the Files of Type box in the Open dialog box.

Select one of the following file types:

  • Pro files
  • All files

The following error message is displayed when you are attempting to launch the OpenForms 360 route component:

The SiteMap file does not contain a reference to a schema file
  • A file other than .sitemap was selected during the configuration of the OpenForms 360 route component.
  • Files are corrupt or missing in the SiteMap project.
  • Select the appropriate .sitemap file.
  • Make sure the desired project is not corrupt.
The OpenForms 360 Validation does not list any files although the OpenForms 360 Server service is running and the SITEMAP file has been selected.
  • A project is not assigned to the appropriate Validator.
  • The Validator is not listed in the Validators list.
  • One project is assigned to two Validators with one of them processing the batch.

Perform one or all of the following:

  • Add the project to the appropriate Validator.
  • Add the Validator to the Validators list in the OpenForms 360 Server Configurator and assign the appropriate SiteMap project to the Validator. Save the changes in the configuration. Restart the OpenForms 360 Server service.
  • To see whether one project is assigned to two Validators, check for the status of the files of the project in question in the database. It should be changed by one of the users assigned to the same project.

The following error message is displayed after you click the Check button on the Connection tab of the OpenForms 360 route component:

The provided URI scheme 'https' is invalid; expected 'net.tcp'.
Parameter name: via
The https:// URL was entered without selecting the Username/Password authentication method. Select the Username/Password authentication method and populate the activated Domain/Username and the Password fields with the credentials of the user previously specified in the Route component user field of the OpenForms 360 Server Configurator.

The following error message is displayed after you click the Check button on the Connection tab of the OpenForms 360 route component:

The provided URI scheme 'net.tcp' is invalid; expected 'https'.
Parameter name: via
The net.tcp:// URL was entered while the Username/Password authentication method was selected. Select the Windows authentication method.

While connecting to the OpenForms 360 Server the following error is displayed:

Could not connect to https://ofserver.test.com:8080/OpenForms.
TCP error code 10061:
No connection could be made because the target machine actively refused it.
Unable to connect to the remote server.
No connection could be made because the target machine actively refused it.
The connection was not established with the OpenForms 360 Server or the Service is not running. Perform one or all of the following:
  • Restart the OpenForms 360 Server service.
  • Verify that a valid data is entered in the UserName/Password field.
  • Verify that the URL entered is valid.
  • Verify that you can ping to the OpenForms 360 Server.
  • Verify that the OpenForms 360 Server configuration file is saved and the service is restarted.

While connecting to the OpenForms 360 Server the following error is displayed:

An unsecured or incorrectly secured fault was received from the other party.
See the inner FaultException for the fault code and detail.
At least one security token in the message could not be validated.
The user does not exist. Create a new user or select the appropriate one from the list of the existing users.