Troubleshooting tips

Problem Description Solution
The device does not get registered and the AutoStore button does not appear on the device panel.

Make sure the AutoStore server is running (with a process that contains the Konica Minolta MFP Capture component) and make sure the corresponding device was added to the list of devices (using the device manager application). Furthermore make sure the device IP address is listed in the correct group (if the Common Group is not being used).  If this still does not fix this issue please check the network connectivity between the device and the AutoStore server, especially: router settings, fire wall settings, port settings, IP-routing, and so forth.

The device registers correctly and I can see the AutoStore button on the panel. Pressing the AutoStore button displays Connecting to server until the connection times out.

This is most likely a network issue. Check the network connectivity between the devices and the AutoStore server, especially: router settings, firewall settings, port settings and IP-routing.

Devices get registered correctly and I can see the forms at the device. I can fill out all the fields but get a Check Protocol error on the screen after scanning.

Make sure you have the latest firmware installed on the MFP. Check if the encryption is enabled with repository type WEBDAV.

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WebDAV repository is selected and after scanning documents at the device, there is a Protocol error displayed on the device.

Check if the encryption is enabled with repository type WEBDAV.Disable Encryption or switch the repository type to FTP.

If you get these error messages in the batch log:
  • Error Konica Minolta MFP: Object reference not set to an instance of an object.
  • Error Konica Minolta MFP: at KMOAPICapture.OAPIDeviceManager.onEventAuthenticate(Object sender, AuthenticateEventArgs e)

You are using custom script authentication and you have not configured the prompts which is used to collect user information. Please configure the prompts.

A message is displayed on the device panel: Now remote operating. Please do not turn off the power.

The web page of the MFP is open and you are logged in to the device as an administrator. Log out and close the web page of the device.

Authentication is not displayed on the device even when you have enabled the windows authentication type.

Make sure you have enabled the Required Authentication option at the group level.

SSL is enabled on the component and the files are not getting processed to the WEBDAV server. An Error Message is displayed on the device: Server Connection Error.

Make sure that the SSL port number on the component and the SSL port number on the WEBDAV Server are the same.

The application is not getting registered on the device.

Enter device credentials (Administrator logon and Administrator password).These are mandatory fields. If the Open API Logon and Open API Password are set on the device, they need to be set on the Device Manager as well.

An error is displayed on the device panel: No Forms are available for this menu.

User is restricted from accessing that form. Please confirm that the user belongs to the group that has access to the form.

After user clicks Update or Save in the Konica Minolta MFP Device Manager, the Registration Status column displays Pending.

The device manager cannot reach the device or the AutoStore Server is not running.

After user clicks Update or Save in the Konica Minolta MFP Device Manager, the Registration Status column displays Submitted for Processing.

The AutoStore server is running but the device cannot be reached.  The device should be turned on and properly connected to the AutoStore server or the network.

To unregister the application from the device.
  1. Run the Device Manager Application. Device Manager can be accessed from the main configuration dialog for the Konica Minolta AutoStore component.
  2. Click the browse button (...) under the application list.
  3. Select the application to be deleted.
  4. Click the Delete button.
While registration you get this warning in status monitor Warning: Konica Minolta MFP: ipaddress could not be reached. Please make sure the device is available in the network and operational.

The device is turned off or the IP on the MFP has changed.

You have set scan settings, File Format as Compact PDF and Color Mode as Black on the component. The options have changed on the device.

You cannot simultaneously specify Compact PDF and Black.

You have set scan settings, File Format as JPEG and Color Mode as Black on the component. The options have changed on the device.

You cannot simultaneously specify JPEG and Black.

Cannot register or connect to the MFP

Make sure that the IP address is listed for the Server Address on the Preferences tab on the component.

The following error message is displayed: Error  Konica Minolta MFP: Syntax error (missing operator) in query expression 'ValueField'.

The query is not modified in the Database Lookup field. It still displays the prototype query.

The following error message is displayed: Warning: Konica Minolta MFP: Job is not complete. 00206B6B09D8101010164955_2.kmcf file is missing.

WEBDAV with encryption is ON ...switch to FTP or disable encryption.

A protocol error occurs while you are scanning using WEBDAV mode and files are not sent to AutoStore.

Encryption is enabled on the component. On some devices WEBDAV with encryption doesn't work.  Either clear Encryption or switch to FTP.

Files are sent from older MFPs (500 and 750) in the wrong format.  The file ends in .jpg, although the 750 cannot scan to a .jpg.

The file is actually in PDF format. If you change the extension of the received file to .pdf, you may then open it.

While configuring SharePoint form (Pressing Connect button), if an error message box is displayed Error Retrieving sites. Could not load file or assembly 'Sharepoint2010CCW'....

SharePoint 2010 Add-on is not installed.

Error code -2 is displayed on the device while you are accessing a SharePoint form.

Authentication is not configured and the check box Use the Authenticated User Credentials is checked and the option Allow to change is selected. Since authentication is not configured, there is an attempt to log on to SharePoint using the user name “public”. Either configure authentication or clear the Allow to Change option.

An orphaned AutoStore button is displayed on the device.

Steps to remove the orphaned button (Assume the name of the button is "AutoStore2":

  1. Create a custom group
  2. Add the IP address of the MFP that has the orphaned button.
  3. Enter AutoStore2 for the AutoStore Button text field.
  4. Run AutoStore server.
  5. Go to Device Manager and select Unregister application for the MFP that has the orphaned button
  6. Select the MFP and click Update.
When a menu and a form are added at the same nesting level, the form is nested one additional level down on the device display even though this added form resides at the same nesting level when configuring properties for the component.

Forms and menus cannot reside at the same nesting level on the device display. When a form and menu are added on the same nesting level, the form will always be pushed down one-level on the device display.

Unable to scan after enabling the Windows firewall.

Ports 6000-6200 are data ports used by the Konica Minolta component FTP server in passive mode. These ports are hard coded. In order to use FTP protocol for file transferring, this port range has to be opened.

Konica Minolta MFP capture component does not function after applying the 6.0.0.42 update.

After you run the setup package, follow these steps to update the device list and configuration file for the component:

  1. In AutoStore Workflow 6 Process Designer, stop the AutoStore service.
  2. Update the component from Software Updates.
  3. Open the AutoStore configuration (.cfg) file that contains the Konica Minolta MFP capture component.
  4. In the Konica Minolta MFP configuration dialog box, click the Device Manager button.
    Note: Do not update or refresh devices.
  5. Click OK in the Device Manager dialog box, and then click OK in the Konica Minolta MFP configuration dialog box.
  6. Save your changes to the AutoStore configuration (.cfg) file.
  7. Back up and then remove the KMOAPICapture.dat file from the following folder:
    System Path
    64-bit C:\Program Files (x86)\Notable Solutions\AutoStore 7 \Distributables\Konica Minolta
    32-bit C:\Program Files\Notable Solutions\AutoStore 7 \Distributables\Konica Minolta
  8. Start the AutoStore service.
Icons are not displayed when you try to select icons for menus and forms.

Follow steps in this procedure to recreate the application and display icons: Troubleshooting: How to display missing icons for Konica Minolta menus and forms.

Client installation fails on MFP with following error message:

Error: client returns fault. Client Error. See Detail property for details of fault.

In addition to the Admin username and password, an MFP may optionally be configured such that a separate user name and password are required in order to access the OpenAPI. If an MFP is configured this way and an attempt is made to install an OpenAPI application without supplying the correct OpenAPI username and password combination, installation fails. This is expected. The error message that is displayed is Error: client returns fault. Client Error. See Detail property for details of fault. Further description of the error message can also be found in the status monitor.