Troubleshooting

Problem Description Solution
Selection of Autostore Client, Kodak Scan Station 100 or Kodak Scan Station 500 on the Kodak Scan Station interface results in an unhandled exception:
KDSEmbeddedBase
   Unhandled exception has occurred in your application if you click Continue,
   the application will ignore this error and attempt to continue.
   If you click Quit, the application will close immediately.
   The system cannot find the file specified.
   ***********Exception Text*********
   System.ComponentModel.Win32Exception: The system cannot find the file
   specified at System.Diagnostic.Process.StartWithShellExecuteEx(
   ProcessStartInfo startInfo)at System.Diagnostics.Process.Start()
   at KDSBase.KDSBase.launchApp(String startPath) at
   KDSBase.KDSBase.Launch_Click(Object sender, EventArgs e)
   at System.Windows.Forms.Control.OnClick(EventArgs e) at
   System.Windows.Forms.Button.OnClick(EventArgs e) at
   System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at
   System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons
   button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ButtonBase.WndProc(Message& m) at
   System.Windows.Forms.Button.WndProc(Message& m) at
   System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message&m) at
   System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message&m) at
   System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32msg, IntPtr wparam,
   IntPtr Iparam)   
                     
By selecting Continue, another unhandled exception appears:
r;No process is associated with this object.
You will need a USB 2.0 flash drive to move files to the Kodak Scan Station:
  • Select C:\installation directory\Distributables\Kodak Scan Station 500 or C:\installation directory\Distributables\Kodak Scan Station 100
  • If you are using a Kodak Scan Station 100, copy the following files onto the root directory of the USB 2.0 flash drive: kss.100.xml and kss100update.exe
  • If you are using a Kodak Scan Station 500, copy the following files onto the root directory of the USB 2.0 flash drive: kss.500.xml and kss500update.exe
  • Shutdown and Restart the Kodak Scan Station
  • If you are using a Kodak Scan Station 500, select Kodak Scan Station 500 on the Kodak Scan Station Interface.  If you using a Kodak Scan Station 100, Select Kodak Scan Station 100 on the Kodak Scan Station Interface.
  • Insert the USB 2.0 flash drive into Kodak Scan Station
  • You will be asked whether you would like to update, choose Yes.
  • The following message will appear:
    Administrative configuration on the flash drive does not match the devices configuration.
    Do you want to be prompted to update the device configuration? Yes/No. 
                               

    Choose Yes.

  • The following message will then appear:
    Software has been found, version x.x.x.x. You are currently running version x.x.x.x.  
    Do you want to install the software? Do you want to install the software?

    Choose Yes.

  • The following message will then appear:
    Please wait while software is being installed. To complete the installation the device needs to be restarted.
    Click on the OK button.

    Click OK.

  • The Kodak Scan Station will restart
  • Remove the USB 2.0 flash drive from the Kodak Scan Station