| Error Message: This key was not present in the directory |
European Mode : The Administrator modified the configuration and the user is at the
Form level
|
Cancel out of the Default form and go up two levels and try to access the Default
Form again. The error will not be listed
anymore.
|
| Searchable PDF functionality does not work |
Searchable PDF functionality works only with the US device and Europe device. |
US Device and Europe device. This option is not available with non-OCR scanners. |
| List Values are getting appended and repeat itself |
‘Allow to edit value on the device side’ is checked |
If ‘Allow to edit value on the device side’ is unchecked, the values if selected once
will be unique.
|
| Error Message: Expected shared key from server |
‘Encrypt connection’ unchecked on device but checked on the component. |
If ‘Encrypt connection’ is checked on device then turn the ‘Encrypt connection’ on
device to YES.
|
| "Workflow" button is not displayed on the device even when the "Workflow" Service
is running.
|
The plug-in AddinModule*is not uploaded to the device. |
Upload the plugin AddinModule* to the device from <Install Directory>\Distributables\Fujitsu Network
Scanner. Select en for US or in for European device.
|
| Tree View can go to only 14 levels |
Tree View cannot select more than 14 levels |
As designed. |
| Page Size: Long Pages |
|
Regular paper size - Width ranges from 1.0mm to 215.9mm (8.50 inch), Height ranges from 1.0mm to 355.6mm
(14.00 inch).Long pages - Width ranges from 1.0mm to 215.9mm (8.50 inch), Height ranges from 1.0mm to
863.6mm (34.00 inch).
|
| Error Message: Parameter is not valid |
If the button images are not pointing to the valid location. |
Select the appropriate paths for Normal - browse to the image that is displayed for this menu option
Focused - browse to the image that is displayed upon pressing this menu
option.Pressed - browse to the image that is displayed after the menu option is selected.
|
| Find IP Address of the device |
|
Login under admin credentials. Under Network Settings tab select Network Status. |
| Find Client Version |
|
Login under admin credentials. Under Device Status tab select Add-in Status |
| Change Languages on European device :"Workflow" button disappears |
Changing languages clears the uploaded plug-in for any language. |
Upload the plugin AddinModule* to the device from <Install Directory>\Distributables\Fujitsu Network
Scanner. Select en for US or in for European devices.
|
| Groups cannot be added to groups |
|
As designed |
| Error Message: “Fujitsu Network Scanner: Exiting Component (Could not find a part
of the path 'Z:\...'.)”
|
You must have mapped to a network drive for any of the home, processed or rejected
folders
|
Run the "Workflow" service as the user who can create folder at that location. |
| LDAP Server location |
|
Network Settings – LDAP Server – Turn it ON.
- Enter Server Name
- Enter Search Base
|
| SMTP Server Location |
|
Network Settings – SMTP Server: Enter Server Name |
| Plug-in add-in location for US and European Devices |
|
European version - Maintenance – Add-in Manager US version - Maintenance - Add-in
Install
|
| Image Properties of the button |
|
- Width : 374 Pixels
- Height: 104 Pixels
- Horizontal Resolution: 149 dpi
- Vertical Resolution: 149dpi
- Bit depth: 24
- Frame Count: 1
|
| Error: “Value cannot be Null. Parameter name: format” |
List property is modified on the "workflow" server and the device is at Default Form
level.
|
Click OK to close the error message.Cancel out of the Default form and go up two levels
and try to access the Default Form
again the error will not be listed anymore
|
| Address book search: Lists the Global Address book if no value is entered in the
Search Target
|
|
Enter value to search to avoid populating the entire address book. |
| Address Book Search displays error when clicked on the First name, Last name, Email
address or Find button European
version: “ An Operations error occurred.” US version: “Value cannot be Null. Parameter
name: format”
|
The user does not have access to the Address book. |
Run the service as the user who can access the Exchange server. |
| Address book field Properties: Test will list only addresses with First Name, Lastname
and email address
|
The address book is missing either the first name or Last name or the email address |
The address book needs to update all the 3 values for any user such that it will be
listed in the Address book
search.
|
| Fields tab cannot be accessed |
The ‘Single Scan Touch’ option is enabled on the General tab |
Disable the ‘Single Scan Touch’ option and you can access the Fields tab. |
| Running two processes, connecting to two different Fujitsu devices. The configuration
is not displayed on the second device
but only on one device.
|
Certain parameters need to be different while configuring two workflow processes. |
Both processes should have:
- Same Encryption (Preferences tab)
- Same ‘Form Inactivity Timer’ time
- Different home folder location
- Different Port numbers.
|
| Selecting Color Mode as “Black & White (6010)” will display as “label1” on Fujitsu
6000NS devices.
|
|
It will scan as Black and White on Fujitsu 6000NS. |
| Selecting Color mode as “Gray Scale (6010) or Black & White (6000)”. |
|
It will select Gray Scale on Fujitsu 6010N devices and Black & White on Fujitsu 6000NS
devices
|
| Selecting Color mode as “Gray Scale (6010) or Black & White (6000)” and file Format
as “JPEG” does not scan a document in
Fujitsu 6000NS devices
|
|
You clicked “No” when a warning message was displayed |
| A warning message is displayed if you select Color Mode: Gray Scale (6010) or Black
& White (6000)File Format: JPEGA
warning message is displayed“If this value is used with 6000 devices, Black and White
color mode is not compatible with JPEG file
format. Do you want to change File format to TIFF?”
|
|
Select ‘Yes’ if you are using Fujitsu 6000NS devices or else you will not be able
to scan. You can ignore this warning if you
are using Fujitsu 6010N devices
|