Troubleshooting tips

Problem Description Solution
When you are sending documents continuously into a docbase, after some time the component fails to store a current document, and the Status Monitor writes one of the following error messages:
  1. CountDocument: _com_error: "QUERY" action failed.
  2. The request channel timed out while waiting for a reply after 00:30:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.
These error messages may appear if the machine with the Documentum server has not enough memory. Contact your Documentum server administrator to check the memory available.
When the component uses Documentum Foundation Classes (DFC) for connection to the Documentum server, the following error message appears:

Dokbroker fails

When DFC is used, make sure that the server address does not contain protocol specification (http:// or https://).
When you try to configure some options that require connection to the server, the following error message appears:

Connection is impossible!

When connection to the server fails, the component remembers that state and the next time when connection is needed the component shows an error. Check your connection settings and make sure the server can be accessed, then close and reopen the configuration window of the component.