Troubleshooting tips

Problem Description Solution
When performing a scan, it takes 15 seconds or more for the scan to start.  The problem is evident after the service has been restarted or the device has been idle for a few minutes.  The user will also observe logged events with id number “8” logged within the Windows application log.  The cause of this problem is because the service is running on Windows 2003/Windows XP and the option for “Update Root Certificates“ is selected when the server is not connected to the Internet or has access to the Microsoft Windows update website. Connect the server to the Internet or turn off the Update Root Certificates component. To turn off the Update Root Certificates component, follow these steps:
  1. In Windows Control Panel, double-click Add/Remove Programs.
  2. Click Add/Remove Windows Components.
  3. Clear the Update Root Certificates check box, and then continue with the Windows Components Wizard.
More information, see the Microsoft KB article 317541, Event ID 8 is logged in the Application log, at the Microsoft web site.