Troubleshooting tips

Problem description Solution
The component does not send documents or list items when the Host Header of the SharePoint server is used in the Server and Site collection text box in the General tab. For correct work with Host Headers, the SharePoint administrator should correctly set the Host Header in IIS on the SharePoint 2010 server machine. For details, see Configure a Host Header for a Web Site (http://technet.microsoft.com/en-us/library/cc753195(WS.10).aspx).
The component does not connect to the server or site collection when the Server and Site collection text box contains IP address. For correct connection to servers using IP addresses, the SharePoint administrator should correctly set up the Alternate Access Mappings. For more details, see

Plan for SharePoint Workspace 2010 (http://technet.microsoft.com/en-us/Library/ee649106#altaccess).

Web service does not write information into the log file. For correct logging, ensure that the WSS_ADMIN_WPG Windows group on the web service computer has Full Control and the WSS_WPG Windows group has Read & Execute, List Folder Contents, and Read permissions or higher on the folder containing the trace log. To perform this procedure, you must be a member of the Administrators group on the local computer. For more details, see Event ID 5400 (http://technet.microsoft.com/en-us/library/cc561020.aspx).
Documents processing fails and the Status Monitor shows one of the following messages:
  • FulfilConfiguration web method exception: MethodInstance with Name '…' on Entity (External Content Type) with Name '…' in Namespace '…' failed unexpectedly. The failure occurred in method '…' defined in class '…' with the message 'Cannot open database '…' requested by the login. The login failed.' Login failed for user 'NT AUTHORITY\NETWORK SERVICE'
  • FulfilConfiguration web method exception: Cannot connect to the LobSystem (External System)
Such issues appear when you select the predefined "Network Service" account for your Web application pool as a security account and store the data in an external data column. To resolve this problem, you should grant access to a local SQL Server database to this account. To solve this problem, grant access to the "Network Service" account to the local SQL database.

For more information, see Use the Network Service Account to Access Resources in ASP.NET (http://msdn.microsoft.com/en-us/library/ff647402.aspx).

When configuring the component, you receive the following error message:

Could not load file or assembly 'Microsoft.IdentityModel, Version=3.5.0.0, Culture=neutral, PublicKeyToken= ...' or one of its dependencies. The system cannot find the file specified.

This error appears when there is no Windows Identity Foundation (WIF) installed on the machine, where the workflow server is running, and the .NET Framework version is 3.5.

To resolve this problem, make sure that the Windows Identity Foundation is installed on the machine, where the workflow server is running.

To download the application, see Download Windows Identity Foundation.

Note: Windows Identity Foundation is now a part of .NET Framework 4.5; therefore, the upgrade to this Framework version can also fix the problem.
One of the following problems appears when the user works with the component:
  • The component does not retrieve more than 5000 folders from a web application on the SharePoint server.
  • The component retrieves less than 5000 folders, although there are more folders in the selected document library.
  • The component fails to upload documents and the following error message appears: The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator.
The possible reason for this problem is that the component reaches the maximum limit, set in the configuration of the web application. This limit is set for the maximum number of items that can be retrieved from the web application at the same time; by default, the limit is 5000. If there are less items than the maximum number, than the component will retrieve all found folders, but if the number of items exceeds the maximum limit, than the component will retrieve only the folders found within the first max_number items, where max_number is the current list view threshold.

To solve this problem, increase the List View Threshold by the following path: (SharePoint 2010) Central Administration >> Application Management >> Manage Web Application >> web_application >> General Settings >> Resource Throttling >> List View Threshold , where web_application is the name of a web application on the SharePoint site, for which you need to increase the threshold.