Troubleshooting Tips

Problem Solution
Server stops processing when trying to print document. The print driver is trying to get interactive information. Make sure your printer configuration does not request any information from the user.  For example if your printer keeps a copy of the printing job, make sure the printer does not need to ask the name of the file, but this is generated by the printer driver. If you are using the system as a service any kind of interactive actions will cause the service to stop until a response is given. Note that for the case that you are using the interactive version of the system it might be desirable that the printer request additional information from the user.
An error occurs when trying to print a PDF file, even though the system is licensed for PDF printing. The PDF format you are trying to use is not supported. If the application that generates the PDF document can generate one of the PDF supported formats, use this instead if your business process allows it.