Troubleshooting Tips

Problem Description Solution
Files cannot be copied into the destination directory.
  • Make sure that the destination ftp folder has Write access.
  • Check user name/password to make sure it is valid.
  • Check the access rights for the user.
  • Check to make sure there are no firewalls.
  • If overwrite existing is not checked off, make sure that a file with the same name does not already exist.