Troubleshooting Tips

Problem Solution
When several instances of the component are capturing faxes from the RightFax server, some faxes are not captured. This may happen when someone is sending fax while a RightFax Capture component processes faxes from the server. In this case, the new fax might be marked as captured and therefore will not be processed.
The Synchronization option in the General tab is used, however does not work. The user may have no right to execute SQL queries of the SELECT type from the specified table. Contact the SQL Server administrator.
Process does not respond for a long time and eventually ends with an error. This happens if the SQL Server instance or connection credentials are not valid. The component waits for a fixed timeout for the response from the server. Check that there the information for connecting to the SQL Server database is correct.