Restrictions and Limitations

  • Sufficient disk space must be provided to store the converted files.
  • If you select Custom Paper size option and process TIFF documents with a different Custom Paper Size width and length, the output PDF documents will not take the custom setting. This is due to a security issue with Windows 2000 service pack 4. In order to get Paper Size customized, the user has to start the service with a local administrator account.
  • Native or file associated application that is used for printing should be installed. As part of the server installation, the print driver should be installed on the server.
  • It is not recommended to use the files associated with the application which brings up a GUI that requires user input, when running PDF Converter. GUI which requires user input can lock the service until the specified time out period has expired and can cause the PDF conversion to fail.
  • A recommended practice is to run the PDF converter in test mode in foreground for a while. This can be done from the command prompt by running the server from the installed directory using the command "batch -e -cc:\MyProcess.cfg", where "c:\MyProcess.cfg" is the location of the process definition file. Running the server will display any GUI or error messages that the native or file associated application might display during PDF conversion.
  • The native or file associated application must support the Print action. The Print action allows the native application to print the contents of the file and exit, displaying as little as necessary to complete the task.
  • The maximum paper width and paper length value that allows correct work of the PDF converter is 5000.0 mm according to the printer driver restriction.
  • The correct work of the Web optimization (linearization) option cannot be guaranteed.
  • PDF/A validation of generated PDF documents may fail due to incomplete compliance with the formal document structure requirements.
  • When you use the Acrobat 7 compatible option, the PDF/A validation cannot be obtained with the Adobe Acrobat versions earlier than 7.0.7.
  • The PDF/A validation in the Adobe Acrobat 7 is based on the draft standard and is not compliant with the current PDF/A specification. The Acrobat 7 compatible option presents only for the compatibility with the validation plug-in of the Acrobat 7.
  • Some applications, for example, MS Word, sometimes ignore the specified page size settings and set page size accordingly to internal application or document settings. Therefore it is recommended to verify that the generated PDF files have the correct page size.
  • When you use characters that are not in the Western-European and US character sets, for example, Eastern-European and Far-Eastern characters, in the document text or in the Watermark text field, you have to select the Multilanguage support option for correct text representation.
  • When you use the Multilanguage support option, you should select the Font Embedding check box for correct text representation in the generated PDF document.
  • The characters that are not in the Western-European and US character sets, for example, Eastern-European and Far-Eastern characters should not be used in the fields of the Document Properties dialog box.
  • When you use the PDF Converter to convert files of some types, the protection software, for example, antivirus program, may block AutoStore batch.exe process that tries to interfere in the printing application. This behavior is caused by the PDF Converter that tries to control the printing process. Set the protection software to allow such behavior, since it does not represent any danger.
  • When you select the Web optimization (linearization) option, files of some formats, for example, MS Word 2003, MS Excel 2003, TIFF, may fail to be converted to PDF using some applications. Therefore, it is recommended not to use this option.
  • When you use MS Word 2007 for printing the documents that contain bulleted lists, the documents may be converted into PDF incorrectly. However, the documents with numbered lists are converted correctly.
  • If the input document contains bulleted list, it may fail to be validated as PDF/A compatible with Adobe Acrobat 8. However, if the input document contains numbered list instead of bullets, the generated document is validated as PDF/A compatible.
  • It is recommended to clear the Close visible dialogs only check box, when working on Windows Vista or Windows 2008 server.
  • It is not recommended to start the service under the LocalSystem account when you work with Microsoft Office documents (for example, Word, Excel). Please start service under the account which was used for configuring Microsoft Office.