Troubleshooting Tips

Problem Description Solution
No categories are available when you are configuring Categories tab. Maybe you have not created any categories on the Livelink/CS server, or your user name and password are incorrect. Please, make sure that the categories are configured and check the user name and password.

The configured attributes are not assigned to the document.

Probably there is an attribute of Date : Popup or Number : Popup type on the server that has no value assigned (in particular, such attribute may be added on the server after the configuration has been started). Assign one of the predefined values to this attribute.

This is a peculiarity of the OpenText Livelink/CS system: you have to assign correct values to the attributes of Date : Popup or Number : Popup types. Only in this case the document attributes will be assigned correctly.

If there is an attribute of Date : Popup type on the server and the value that you assign to it does not belong to the predefined values set, then the routed document on the server will have only the preceding attributes with the configured values and Date : Popup attribute with the <None> value. This is a peculiarity of the OpenText Livelink/CS system. You have to assign one of the predefined values to the attribute of Date : Popup type. Only in this case the document attributes will be assigned correctly.
If there is an attribute of Number : Popup type on the server and you assign it the value that does not belong to the predefined values set, then the sent document on the server will have this attribute with value <None>.  This is a peculiarity of the OpenText Livelink/CS system. You have to assign one of the predefined values to the attribute of Number : Popup type.
When you use the Non-secure Tunneling or Non-secure proxy server tunneling connection types, the files are not sent to the server. Install Java SE Runtime Environment version 1.3.1 or later for the correct work of those connection types.
When the Secure Tunneling connection type is used, the component gives the following error message at configuration stage or at run time:

“Encryption not available with this version. Could not load LLSSL library.”

Secure Tunneling requires Livelink Secure Connect. Please make sure that you have purchased and installed Livelink Secure Connect on the Workflow Server machine.