Troubleshooting Tips

Problem Description Solution
Component displays the message Unable to find path to server or Server is not responding. There are a few different situations that might prevent this component from connecting to a particular Notes server:
  • The server is temporarily unavailable. If you can't connect to the same server using the Notes client, but you have been able to connect to that server in the past, this is the most likely reason.
  • The server is not reachable through any of the network ports that are enabled for the current location. If you can't connect to the same server using the Notes client, and you've never connected to that server before, this might be the problem. Contact your Notes administrator to determine which port(s) you need to use.
  • The server is not reachable through the network port used by this component. If you can connect to the same server using the Notes client, this is the most likely reason. This happens because the Notes client will use all available network ports when trying to reach a server, while this component use only one port, typically the first one enabled for the current location.  You can do the following to enable a network port:
Reorder the ports so that the port you need to access the server is listed first. To do this, you can click File > Tools > User Preferences > Ports in the Notes client, or you can edit notes.ini and reorder the ports specified by the Ports= entry.
Cannot create documents in the database. If you can't create a document, open the Lotus Notes client and click File > Database > Access Control to see the Access Control List for the database that contains the document. To create a document, you must have an access level of Depositor access or greater. In addition to having this level of access, you must also select the option Create documents.