Troubleshooting Tips

Problem Description Solution
Status Monitor displays error. This event may occur due to several reasons:
  • The evaluation license key has expired.
  • The maximum number of concurrent licenses has been exceeded
The Kyocera device displays an error message on the control panel LCD. This event may occur due to several reasons:
  • The evaluation license key has expired.
  • The maximum number of concurrent licenses has been exceeded
  • The device is unable to connect to the Authentication server (if the device is configured to work with Authentication server).
  • The device is unable to connect to the server.
Server rejecting jobs. Form Button names cannot contain " / " character.
Server fails to start. The folders paths that appear under the Preferences tab must all exist.  The server attempts to create these folders, but if not successful or if the folder is deleted prior to starting the server, then the server will not start properly. Solution: Make sure the folders on Preferences tab exist and the service user id has full access to them.
Error in component script causes component to hang. You can insert On Error Resume Next in a routine to continue a function and avoid hanging the application processing should an error occur in a script. For more information about using On Error Resume Next, see the following MSDN references: