|The device does not get registered and the AutoStore button does not appear on the
||Make sure the AutoStore server is running (with a process that contains the Konica
Minolta MFP Capture component) and make sure the corresponding device was added to
the list of devices (using the device manager application). Furthermore make sure
the device IP address is listed in the correct group (if the Common Group is not being
used). If this still does not fix this issue please check the network connectivity
between the device and the AutoStore server, especially: router settings, fire wall
settings, port settings, IP-routing etc.
|The device registers correctly and I can see the AutoStore button on the panel. Pressing
the AutoStore button displays "Connecting to server"; and eventually the connection
||This is most likely a network issue. Check the network connectivity between
the devices and the AutoStore server, especially: router settings, firewall
settings, port settings and IP-routing.
|Devices get registered correctly and I can see the forms at the device. I
can fill out all the fields but get an error on the screen after scanning -
"... Check Protocol”.
||Make sure you have the latest Firmware installed on the MFP. Check if the
encryption is enabled with repository type
|WebDAV repository is selected and after scanning documents at the device, there is
a Protocol error displayed on the device.
||Check if the encryption is enabled with repository type
WEBDAV.Disable Encryption or switch the repository
type to FTP.
|If you get these error messages in the batch log:
Error Konica Minolta MFP: Object reference not set to an instance of an object.
Error Konica Minolta MFP: at
|You are using custom script authentication and you haven’t configured the prompts
which is used to collect user information. Please configure the prompts.
|A message is displayed on the device panel: "Now remote operating. Please do not turn
off the power".
||The web page of the MFP is open and you are logged in to the device as an administrator.
Logout and close the web page of the device.
|Authentication is not displayed on the device even when you have enabled the windows
||Make sure you have enabled the "Required Authentication" option at the group level.
|SSL is enabled on the component and the files are not getting processed to the WEBDAV
server. An Error Message is displayed on the device "Server Connection Error”.
||Make sure that the SSL port number on the component and the SSL port number on the
WEBDAV Server are the same.
|The application in not getting registered on the device.
||Enter device credentials (Administrator logon and Administrator password).These are
mandatory fields. If the Open API Logon and Open API Password are set on the device,
they need to be set on the Device Manager as well.
|An error is displayed on the device panel: No Forms are available
for this menu.
||User is restricted from accessing that form. Please confirm that the user belongs
to the group that has access to the form.
|After clicking Force Update on
KMOAPIDeviceManager.exe, the Update column displays "Pending".
||The device manager cannot reach the device or the AutoStore Server is not running.
|After clicking Force Update on
KMOAPIDeviceManager.exe, the Update column displays "Submitted for
||The AutoStore server is running but the device cannot be reached. The device should
be turned on and properly connected to the AutoStore server or the network.
|To unregister the application from the device.
- Run the Device Manager Application. Device Manager can be accessed from
the main configuration dialog for the Konica Minolta AutoStore
- Click the browse button (...) under the
- Select the application to be deleted.
- Click the Delete button.
|While registration you get this warning in status monitor Warning:
Konica Minolta MFP: ipaddress could not be reached.
Please make sure the device is available in the network and
||The device is turned off or the IP on the MFP has changed.
|You have set scan settings, file format as 'compact PDF' and Color Mode as 'Black'
on the component. The options have changed on the device.
||Compact PDF cannot be set with Black.
|You have set scan settings, file format as ' JPEG' and Color Mode as 'Black' on the
component. The options have changed on the device.
||JPEG cannot be set with Black.
|Cannot register or connect to the MFP
||Make sure that the IP address is listed for the Server
Address on the Preferences tab on the
|If you get error Error Konica Minolta MFP: Syntax error (missing
operator) in query expression
||In the 'Database Lookup' field the query is not modified. It still displays the prototype.
|If you get a warning message Warning: Konica Minolta MFP: Job is not
complete. 00206B6B09D8101010164955_2.kmcf file is missing.
WEBDAV with encryption is ON ...switch to
FTP or disable encryption.
|If you get a protocol error while scanning using WEBDAV mode (Files fail to be sent
||Encryption is enabled on the component. On some devices WEBDAV
with encryption doesn't work. Either clear Encryption or
switch to FTP.
|Files are sent from older MFPs (500 and 750) in the wrong format. The file ends in
.jpg, although the 750 cannot scan to a .jpg.
||The file is actually in PDF format. If you change the extension of the
received file to .pdf, you may then open it.
|While configuring SharePoint form (Pressing Connect button), if an error
message box is displayed Error Retrieving sites. Could not load file or
||SharePoint 2010 Add-on is not installed.
|If you get Error code -2 on the device while accessing SharePoint form on the device.
||Authentication is not configured and the check box Use the
Authenticated User Credentials is checked and the option
Allow to change is selected. Since authentication is
not configured, there is an attempt to log on to SharePoint using the user name
“public”. Either configure authentication or clear the Allow to
|An orphaned AutoStore button is displayed on the device.
||Steps to remove the orphaned button (Assume the name of the button is "AutoStore2":
- Create a custom group
- Add the IP address of the MFP that has the orphaned button.
- Enter "AutoStore2" for the AutoStore Button Text field.
- Run AutoStore server.
- Go to Device Manager and select Unregister
application for the MFP that has the orphaned button
- Click Force Update.
|When a menu and a form are added at the same nesting level, the form is nested one
additional level down on the device display even though this added form resides at
the same nesting level when configuring properties for the component.
||Forms and menus cannot reside at the same nesting level on the device display. When
a form and menu are added on the same nesting level, the form will always be pushed
down one-level on the device display.
|Unable to scan after enabling the Windows firewall.
||Ports 6000-6200 are data ports used by the Konica Minolta component FTP server in
passive mode. These ports are hard coded. In order to use FTP protocol for file transferring,
this port range has to be opened.
|Icons are not displayed when you try to select icons for menus and
||Follow steps in this procedure to recreate the application and display
icons: Troubleshooting: How to display missing icons for Konica Minolta menus and forms.