Troubleshooting Tips

Problem Description Solution
When you select a folder in the Folders dialog box, click OK and then reopen this dialog box, another folder is displayed as selected. This can happen if the selected folder has several parents. When you reopen the dialog, the selected folder is actually the same, but the path to it is different. You can check that the id of the folder is the same. The component selects the first folder in the tree with that id.
The DM Connection Wizard of the client fails to connect to the server. The probable reason of this problem is that the Distributed COM option in the computer properties settings is switched OFF.

The possible solution is to switch this option ON. You can switch this option on in the Component Services console in Windows Administrative Tools. Follow these steps:

  1. Click Start > Control Panel > Administrative Tools > Component Services.
  2. In Component Services tree, expand Component Services > Computer.
  3. Right-click My Computer and click Properties on the shortcut menu.
  4. On the Default Properties tab, select the Enable Distributed COM on this computer check box.