Troubleshooting tips

Problem Possible Cause Solution
Error Message: This key was not present in the directory European Mode : The Administrator modified the configuration and the user is at the Form level Cancel out of the Default form and go up two levels and try to access the Default Form again. The error will not be listed anymore.
Searchable PDF functionality does not work Searchable PDF functionality works only with the US device and Europe device. US Device and Europe device. This option is not available with non-OCR scanners.
List Values are getting appended and repeat itself ‘Allow to edit value on the device side’ is checked If ‘Allow to edit value on the device side’ is unchecked, the values if selected once will be unique.
Error Message: Expected shared key from server ‘Encrypt connection’ unchecked on device but checked on the component. If ‘Encrypt connection’ is checked on device then turn the ‘Encrypt connection’ on device to YES.
"Workflow" button is not displayed on the device even when the "Workflow" Service is running. The plug-in AddinModule*is not uploaded to the device. Upload the plugin AddinModule* to the device from <Install Directory>\Distributables\Fujitsu Network Scanner. Select en for US  or in for European device.
Tree View can go to only 14 levels Tree View cannot select more than 14 levels As designed.
Page Size: Long Pages   Regular paper size - Width ranges from 1.0mm to 215.9mm (8.50 inch), Height ranges from 1.0mm to 355.6mm (14.00 inch).Long pages - Width ranges from 1.0mm to 215.9mm (8.50 inch), Height ranges from 1.0mm to 863.6mm (34.00 inch).
Error Message: Parameter is not valid If the button images are not pointing to the valid location. Select the appropriate paths for Normal - browse to the image that is displayed for this menu option Focused - browse to the image that is displayed upon pressing this menu option.Pressed - browse to the image that is displayed after the menu option is selected.
Find IP Address of the device   Login under admin credentials. Under Network Settings tab select Network Status.
Find Client Version   Login under admin credentials. Under Device Status tab select Add-in Status
Change Languages on European device :"Workflow" button disappears Changing languages clears the uploaded plug-in for any language. Upload the plugin AddinModule* to the device from <Install Directory>\Distributables\Fujitsu Network Scanner. Select en for US  or in for European devices.
Groups cannot be added to groups   As designed
Error Message: “Fujitsu Network Scanner: Exiting Component (Could not find a part of the path 'Z:\...'.)” You must have mapped to a network drive for any of the home, processed or rejected folders Run the "Workflow" service as the user who can create folder at that location.
LDAP Server location   Network Settings – LDAP Server – Turn it ON.
  • Enter Server Name
  • Enter Search Base
SMTP  Server Location   Network Settings – SMTP Server: Enter Server Name
Plug-in add-in location for US and European Devices   European version - Maintenance – Add-in Manager US version - Maintenance - Add-in Install
Image Properties of the button  
  • Width : 374 Pixels
  • Height: 104 Pixels
  • Horizontal Resolution: 149 dpi
  • Vertical Resolution: 149dpi
  • Bit depth: 24
  • Frame Count: 1
Error: “Value cannot be Null. Parameter name: format” List property is modified on the "workflow" server and the device is at Default Form level. Click OK to close the error message.Cancel out of the Default form and go up two levels and try to access the Default Form again the error will not be listed anymore
Address book search:  Lists the Global Address book if no value is entered in the Search Target   Enter value to search to avoid populating the entire address book.
Address Book Search displays error when clicked on the First name, Last name, Email address or Find button   European version: “ An Operations error occurred.” US version: “Value cannot be Null. Parameter name: format” The user does not have access to the Address book. Run the service as the user who can access the Exchange server.
Address book field Properties: Test will list only addresses with First Name, Lastname and email address The address book is missing either the first name or Last name or the email address The address book needs to update all the 3 values for any user such that it will be listed in the Address book search.
Fields tab cannot be accessed The ‘Single Scan Touch’ option is enabled on the General tab Disable the ‘Single Scan Touch’ option and you can access the Fields tab.
Running two processes, connecting to two different Fujitsu devices. The configuration is not displayed on the second device but only on one device. Certain parameters need to be different while configuring two workflow processes. Both processes should have:
  • Same Encryption (Preferences tab)
  • Same ‘Form Inactivity Timer’ time
  • Different home folder location
  • Different Port numbers.
Selecting Color Mode as “Black & White (6010)” will display as “label1” on Fujitsu 6000NS devices.   It will scan as Black and White on Fujitsu 6000NS.
Selecting Color mode as “Gray Scale (6010) or Black & White (6000)”.   It will select Gray Scale on Fujitsu 6010N devices and Black & White on Fujitsu 6000NS devices
Selecting Color mode as “Gray Scale (6010) or Black & White (6000)” and file Format as “JPEG” does not scan a document in Fujitsu 6000NS devices   You clicked “No” when a warning message was displayed
A warning message is displayed if you select Color Mode: Gray Scale (6010) or Black & White (6000)File Format: JPEGA warning message is displayed“If this value is used with 6000 devices, Black and White color mode is not compatible with JPEG file format. Do you want to change File format to TIFF?”   Select ‘Yes’ if you are using Fujitsu 6000NS devices or else you will not be able to scan. You can ignore this warning if you are using Fujitsu 6010N devices