Troubleshooting tips

Problem Description Solution
Access is denied to a directory User does not have appropriate access rights to the directory. Check with the administrator to grant you the proper rights.
Path not found message Make sure the username used for mapping drives is the same as the username that runs the service. Run Service Manager in Control Panel to view the user name that is logged into Windows. Confirm that this is the same user that mapped the drives, as mapped drives are user based.