Troubleshooting tips

Problem Description Solution
Native image files (TIFF or PDF files) are corrupted by the encryption module. When using the encryption component, the only supported file format is the .cry file format. The native image files are subject to corruption when used as input to the encryption or decryption component.
The .cry files are not properly decrypted.
  • Check the method of encryption.
  • Check the key/key file.
  • Make sure the key file is useable.