Troubleshooting Tips

Problem Solution
When you specify the File cabinet and do not specify the Basket in the General tab, the document is saved in the basket and is not saved in the file cabinet. Possibly, the component fails to save the document in the specified file cabinet for some reason. In this case the document is saved in the basket which is active on the DocuWare 5.x server. This is the DocuWare 5.x server peculiarity that depends on the server settings.
When you create a configuration with the component, open it and try to select file cabinet or basket using Select File Cabinet dialog box or Select Basket dialog box, the lists of file cabinets and baskets are empty. This happens sometimes on Windows 2008 when you open the new configuration for the first time. Try to close the component configuration and open it once again.
Saving files into the DocuWare 5.x server becomes too slow. Possibly, there are already a number of versions of the sent document on the server. The more versions of the document are stored on the server, the more time it will take to save the next version of the document. Using document version support can slow down the component work. Try to switch off the Use document version support option.
When you try to send files to the basket the following error message appears:

"Error: "Required basket is invalid. Error: "basketName",

where basketName is a name of the basket on the server.
This error message appears, when you try to route documents to the newly created basket.

To solve this problem, make sure that the baskets are configured through the DocuWare Administration.

When you try to send a document to the DocuWare server, the following error message appears:

"Database error. Check that all values for unique fields are valid"

This error message appears when the value of the Numeric field with database type MediumInteger is invalid; that is, exceeds the predefined ranges of values.

To solve this problem, make sure that the value of the Numeric type is in the following range: -8388608 to 8388607.