Troubleshooting Tips

Problem Description Solution
The document is not sent to the DocuShare server and the Status Monitor shows the following error message: "Cannot create file object for document type #type#. The parameter is incorrect.", where #type# is the configured Document type. This message means that an invalid Document type is specified, that is a document type that does not exist on the DocuShare server or is not supported by the component. Please specify the correct Document type.
When you are sending a mail message to the DocuShare server, it is not sent and the Status Monitor shows the following error message: "A HTTP error was encountered". Make sure that you have specified values for all the required properties of the MailMessage Document type.
When you are sending a document to the DocuShare server, it is not sent and the Status Monitor shows the following error message: "(HTTP/1.1 500 Internal Server Error) Error code (-400)”  error occurs. Make sure that all the required properties of the Document Type have default values specified on the DocuShare server.
When you use the component the Status Monitor shows the following error message: "Cannot upload. The remote server returned an error: (430). Check if the license quota is exceeded"

The possible cause of this problem is that User/DocuShare system is out of licenses.

To resolve this problem, perform the task with another user or contact DocuShare to obtain an updated or new license.