Troubleshooting Tips

Problem Solution

When the component routes documents, the following error message appears:

"Could not upload file"

This error appears when the component routes documents with the high frequency to a folder with more than 1000 files. This can happen if the existing file was just added, and the full-text search engine did not have enough time to index this file, thus making the component unable to find the file by name.

To avoid this problem, increase the time interval at which the task runs.

The component fails to connect to the server with the following error messages:

"WSE910"

"The timestamp could not be validated"

This happens in instances where the system time between the machine where workflow server is installed and the machine where Alfresco is installed differs by more than 5 minutes.

If the system time for the workflow server is ahead of the system time for Alfresco, the following message is displayed: "WSE910: An error happened during the processing of a response message, and you can find the error in the inner exception. You can also find the response message in the Response property." If the system time for the workflow server is behind the system time for Alfresco, the following message is displayed: "WSDoAllReceiver: The timestamp could not be validated" or "WSDoAllReceiver: security processing failed".

To avoid this problem, synchronize the time on server and component: when the difference in time is less than 5 minutes, the problem will disappear.

When using the component the following error message appears: “Query failed”

This error may appear in various occasions; for example, when you try to configure the server settings, or when the component tries to route a document into the server. This happens because of the server error and does not depend on the component itself.

To try to solve this problem, make the following configuration of the processor designer task:

  1. Click the right mouse button on the processor designer task and select “Properties”.
  2. Select the Retry check box in the If the task fails section on the General tab.
  3. Increase the number of times the current task will be done if it fails (set to 2 or more times).
  4. Click OK to save the configuration.